Running the service
These handle the data our snippet records on your website.
| Company | What they do | What they see | Where |
|---|---|---|---|
| DigitalOcean | Runs our servers and database | Everything we store | The United States |
| Cloudflare | Sits in front of the service and tells us the visitor's country | Visitor IP addresses in transit. They pass the address and the country on to our servers, which keep the country and leave the address out | Its worldwide network, nearest the visitor |
AI features
Only if your team uses an AI feature. Nothing is sent to an AI provider otherwise. What is sent is that feature's material, never the events of a single visitor. Under Anthropic's commercial terms, data sent through its API is not used to train its models.
| Company | What they do | What they see | Where |
|---|---|---|---|
| Anthropic | Writes suggestions and ideas in the visual editor, test ideas for a page, a summary of a test's result, and answers to questions about it | For the editor and test ideas: the page's text and layout, and the test's hypothesis and goal. For a summary or an answer: the test's names, totals and results as the results page shows them, and the question asked | The United States |
Billing
These see your account's billing details, not your visitors' data.
| Company | What they do | What they see | Where |
|---|---|---|---|
| Stripe | Takes payments for some plans | Your name, email, billing address and card. We see the invoice, never the card | The United States |
| Paddle | Sells and bills some plans as the merchant of record, which means Paddle is the seller on your invoice and handles sales tax | Your name, email, billing address, tax number if you give one, and card. Paddle acts as a controller of that data in its own right, under its own privacy policy | The United Kingdom |
Support and this website
These see your team's details when you sign in, email or chat with us. Not your visitors' data.
| Company | What they do | What they see | Where |
|---|---|---|---|
| Brevo | Sends our email | Your name, email address and the contents of the message | The European Union |
| Sign in with Google, if you use it. Google Analytics, to count visits to this website | That you signed in, for which we ask your email address and nothing else. For analytics, the pages you visit on this website and, once you are signed in, your account id | The United States | |
| Zoho | Runs our live chat | What you write in the chat, the page you opened it on and, if you are signed in, your name and email address | India |
When this list changes
Before we add a company that would handle your visitors' data, we email the account owner at least 30 days ahead, so there is time to object. If you object and we cannot resolve it, you can close your account, and we will charge you nothing further. The data processing agreement sets out how.